Millenium Hotel Broadway

 

 

The  Millenium Broadway Hotel is a modern hotel right at Times Square.

It is next to and connected to the Hudson Theatre and also to the Premier Hotel which is also under the Millenium Group.

I had a free night stay from my credit card and redeemed for a night here back in November 2013.

Why choose this hotel?

Located at 145 West 44th Street, one cannot get much closer to Times Square!
The clean, modern decor is also very appealing.

The Management

Millennium And Copthorn hotels manages this hotel as with Orchard Hotel in Singapore which was reviewed previously.

Getting to the Hotel

The central location posed no difficulty to cabs or walking.

The Hotel

The lobby is very spacious and with exits at the adjacent streets.

The large art pieces added glamor to the hotel.

I really like the modern elegance with clean lines and wood/metal contrast.

The lifts are located off the lobby but are slightly dark although I do like the large number of lifts and the resultant short waiting time.

However, the corridors seemed a little underwhelming and mismatched to the feel of the lobby.

The Rooms

I was given a 1-bedroom suite (on a free stay!) for the night.

The suites are named 'Broadway Suites' and described at the website as "Located from floors 50 to 52, high above the city overlooking the vibrant Times Square, the thoughtfully appointed Broadway Suites feature comfortable furnishings and a separate living area."

 

The separate living room has a small toilet which was invaluable when 2 people needed to use the washroom at the same time.
Toilets are hard to come by in New York City.

Somehow I felt the bathroom was mismatched with the scheme of the bedroom and living room.
Otherwise it was really spacious, but had no separate standing shower.

The view from the room is definitely not as great as pictured in the hotels website.

The Food and Drinks

Breakfast was served in the lobby and had a small but adequate range and the quality was fine.

Service was rather prompt but there was definitely room for improvement.

The Service

The front-desk agent was rather prompt and friendly. Otherwise there was minimal contact with the hotel staff.

I presume this was because the hotel is a busy business hotel and guests usually did not want to be disturbed.

The Gym

The fitness centre was rather small but empty.
Nothing to shout about,but I guess it can be considered functional.

 

In Summary

The hotel was very kind to upgrade the room to a suite and the service other than the front desk was a bit cold.

So if one is looking for great service, that may be a little hard...

There were no major hiccups during the stay thankfully.

Undeniably, the location is fantastic and that is a great reason to stay here. 

Happy Travels!

fred

Reply (Email) and Revisit to Orchard Hotel

After my review, Orchard Hotel contacted me regarding the poor experience and offered to improve my opinion of the hotel.

This is rather surprising as my review of the hotel did not highlight any major hiccups except the check-in time.

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Dear Mr Ee

I am delighted to be receiving your response.

On behalf of the management of Orchard Hotel Singapore, please accept our sincere apologies for the inconveniences that you have experienced during your recent stay with us.

It is important for us to get a constructive feedback of our services that we offer to our valued guests.

By developing a constructive interaction, it will enable us to evolve our service and learn from our guests experience at our Hotel and their international knowledge, so that our services can grow stature.

We would like you to continue to be an active guest of the Orchard Hotel Singapore and we therefore would like to offer to you a complimentary upgrade to our Club room with all the Club benefits extended to you on your next visit when you book our Deluxe room.

The Club benefits that you have been accustomed to comprises of buffet breakfast, lunch snacks, afternoon snacks, as well as evening pre dinner aperitifs , all within the privacy  and the exclusivity of the Premier Executive Club or the Signature Club lounges respectively.

In addition you will be entitled to 2 pieces complimentary daily laundry, complimentary Wi-Fi, complimentary local calls as well as personalised check in and check out.

We deeply value your relationship and loyalty and we are committed in providing you with the highest level of service simply because our guests deserve the very best.

Mr Ee, please contact me personally as it will be my privilege to assist you for your future stay so as to ensure that you will have a memorable stay with us.

We look forward to welcoming you back again.

Best Regards

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I have to admit I am glad considering my review of Marina Mandarin and the GM's reply was very very disappointing!

Therefore, I booked a Deluxe Room (which is the lowest category) and was granted early check-in as well.

Check-in was done at the Premier lounge (on the top floor) after we approached the usual front desk to guide us to it.

Reception at Premier Lounge

 I must have been marked as a VIP as the front office manager was informed to meet us on check-in.

The Premier and Signature Lounges

 We went to both lounges which were very different.

The Premier Lounge is much brighter and modern. However, I found the computers too exposed for privacy.

In contrast, the Signature lounge is dark and features more privacy.

The food at both lounges is similar, and could be better in my opinion.

Afternoon tea and canapes was good enough. No champagne was available though.

Orchard Cafe

Breakfast can be consumed here and the place was rather crowded. Selections are fine nevertheless. Some dishes do need improvement, like the bacon shown which was soggy.

The Pool

The swimming pool looks much better night and shows a little age in the sun.

The Gym

The gym has opened, but is very much smaller than before. The lack of free weights is inadequate!

The Room

The club floor is definitely much better decorated. The room is still the same size as a normal room, but the view is much better at a higher floor.

The Service

The staff is definitely much friendlier for club floor guests than previously encountered.

The hotel also gave us better amenities for this stay.

In Summary

I am glad to review my opinion of this hotel to a "Recommended" in view of efforts of service recovery.


Thank you for reading,
Fred